Cancellation & Refund Policy

Last updated: September 2026

This policy applies to all software licenses and services purchased through notilussoftware.com, operated by Notilus Design Ltd. (trading as Notilus Software). Please read this policy carefully before completing your purchase.

1. Free Trial

All Notilus Software products are available as a 15-day free trial before purchase. We strongly encourage customers to evaluate the software thoroughly during the trial period to ensure it meets their requirements before purchasing a license.

2. Subscription Cancellation

If you have purchased a subscription-based license, you may cancel your subscription at any time through your account dashboard or by contacting us at info@notilussoftware.com.

• Cancellation takes effect at the end of the current billing period.
• You will retain access to the software until the end of the paid period.
• No charges will be made after the cancellation date.

3. Refund Eligibility

We offer refunds under the following conditions:

• Within 14 days of purchase: If the software does not function as described and our technical support team is unable to resolve the issue, a full refund will be issued.
• Technical failure: If the product cannot be activated or installed due to a defect on our end and the issue cannot be resolved within a reasonable timeframe.

Refund requests must be submitted within 14 days of the original purchase date.

4. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• The 14-day refund window has passed.
• The software has been used beyond the evaluation period and the license has been activated.
• The issue is caused by incompatible third-party software, hardware, or user configuration.
• The customer has changed their mind or no longer requires the software.
• Annual or multi-year licenses after the first 14 days of activation.

5. How to Request a Refund

To request a cancellation or refund, please contact us at:

• Email: info@notilussoftware.com
• Include your order number, purchase date, and reason for the refund request.

We aim to process all refund requests within 5–10 business days. Refunds are returned to the original payment method.

6. Partial Refunds

In cases where a partial refund is deemed appropriate (e.g. a multi-product bundle where only one item is defective), we reserve the right to issue a partial refund at our discretion.

7. Changes to This Policy

Notilus Software reserves the right to modify this policy at any time. The latest version will always be available at this page. Continued use of our services after any change constitutes acceptance of the updated policy.

8. Contact

For questions about this policy, please contact us:

Notilus Software
Email: info@notilussoftware.com
Website: notilussoftware.com